Top initiative score
41.80
Prioritisation
Adjust decision weights and watch the ranked backlog update live across commercial value, customer value, risk and delivery drag.
Top 3 initiatives
Simplify savings rate communication, Add product complexity monitoring, Improve PayID onboarding
Highest market pressure
9
Highest risk reduction
8
Why this matters
Prioritisation should make trade-offs explicit. A strong roadmap balances commercial value, customer impact, risk reduction, market pressure, primacy uplift and delivery complexity.
Weighting controls
Tune the prioritisation model without crowding the roadmap table. Changes update the ranking instantly.
Top 3 initiatives
Keep the strongest roadmap actions prominent while the ranking updates.
1. Simplify savings rate communication
41.80High complaint volume and pricing complexity are eroding trust.
Suggested experiment: Prototype a simplified rate explainer and progress tracker.
Customer frictionProduct complexityRisk/control
2. Add product complexity monitoring
35.40Complexity drift can undermine pricing, trust and conduct outcomes.
Suggested experiment: Start a monthly complexity scan across flagship products.
Product complexityRisk/controlMarket pressure
3. Improve PayID onboarding
35.30PayID adoption is a direct primacy lever for everyday payments behaviour.
Suggested experiment: Test simplified PayID setup flow with proactive nudges.
Primacy upliftCustomer friction
Why now
High complaint volume and pricing complexity are eroding trust.
Expected metric impact: Higher bonus qualification clarity and lower complaint rate.
Key stakeholders: Deposits, Digital, Risk, Compliance
Delivery risk: Medium
Suggested experiment: Prototype a simplified rate explainer and progress tracker.
Customer frictionProduct complexityRisk/control
Prioritisation should be reviewed with Product, Technology, Risk, Operations, Finance, Treasury and Distribution.
Ranked roadmap table
Use the full-width ranking view after adjusting weights so the source signals, delivery risk and stakeholders stay easy to scan.
| Initiative | Ranked score | Delivery risk | Source signals | Key stakeholders |
|---|---|---|---|---|
Simplify savings rate communication Higher bonus qualification clarity and lower complaint rate. | 41.80 | Medium | Customer frictionProduct complexityRisk/control | Deposits, Digital, Risk, Compliance |
Add product complexity monitoring Improved visibility into product clarity and conditionality risk. | 35.40 | Low | Product complexityRisk/controlMarket pressure | Deposits, Product, Risk, Compliance |
Improve PayID onboarding Higher PayID registration and lower onboarding drop-off. | 35.30 | Medium | Primacy upliftCustomer friction | Payments, Operations, Distribution |
Redesign term deposit maturity journey Higher maturity instruction completion and lower attrition at rollover. | 34.80 | Medium | Customer frictionRisk/controlProduct complexity | Deposits, Operations, Treasury |
Target high-balance retention offer Better balance retention in price-sensitive cohorts. | 34.60 | Medium | Market pressureRisk/control | Deposits, Treasury, Finance, Risk |
Build rate movement alerting Faster pricing response times and better governance packs. | 34.20 | Low | Market pressure | Deposits, Treasury, Product |
Improve recurring payment setup More recurring payments per active customer and lower churn. | 32.10 | Medium | Primacy upliftCustomer friction | Payments, Digital, Distribution |
Launch wallet activation campaign Higher tokenised card activation and transaction share of wallet. | 31.30 | Low | Primacy uplift | Payments, Marketing, Distribution |
Add card dispute status tracking Lower dispute call volume and better complaint resolution satisfaction. | 30.50 | High | Customer frictionRisk/control | Operations, Payments, Risk |
Create vendor incident dashboard Faster incident triage and better operational reporting. | 20.20 | High | Risk/control | Technology, Operations, Risk |